Refund policy
Return & Refund Policy
We offer a 30-Day Risk-Free Guarantee on all of our products.
If you are not satisfied with your results, you may request a return within 30 days of receiving your order.
To start a return, please contact us at companionlabsupport@gmail.com and include your order number and reason for return.
Returns sent without prior authorization will not be accepted.
30-Day Risk-Free Guarantee
We stand behind our products and want you to feel confident trying them.
If our products do not provide the results you expected, you may request a return/refund within 30 days of delivery.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your items arrive damaged, defective, or if you receive the wrong items, contact us within 7 days of delivery at companionlabsupport@gmail.com and we will make it right.
In these situations, we may provide a replacement, store credit, or full refund at our discretion.
Exchanges
We currently do not offer direct exchanges.
If you would like a replacement item, please contact us and we will advise on the best solution.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To exercise this right, you must notify us within the 14-day period.
The item must be returned in accordance with applicable consumer protection laws.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at companionlabsupport@gmail.com
Contact
For any return or refund questions, please contact: